What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary

The Business Systems Analyst is the design authority for Salesforce-based solutions across Illumina’s Commercial and Services organizations. This role bridges business intent and technical execution; translating business strategy, stakeholder needs, and product roadmaps into robust, scalable solution designs that the engineering team builds and delivers.




You will work upstream of delivery; partnering with Product Owners to shape roadmaps, evaluating platform capabilities, and producing solution designs that account for Salesforce core, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data 360), Agentforce, and enterprise integrations. You will earn influence through the quality of your designs and the trust you build with stakeholders and engineering teams alike.
This role operates within an Agile Scrum delivery model. Product Owners in Commercial and Services define business priorities and roadmaps. Software Engineers, Test Automation Engineers (TAEs), and Technical Architects execute delivery. The Business Systems Analyst connects these activities ensuring what gets built is the right solution, designed for scale, and aligned to Illumina’s technology strategy.
Your designs increasingly serve a second audience: the AI agents the engineering team uses to build. In an AI-au

📌 CRM Senior Business Systems Analyst (México)
🏢 Illumina
📍 México