Company Description

Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying,



you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The Director of Experiences is responsible for designing, developing, and leading the overall guest experience strategy, ensuring that every touchpoint throughout the guest journey reflects the hotel’s luxury positioning, brand promise, and commitment to personalized service.
This role leads the creation and execution of distinctive, meaningful, and memorable experiences that connect guests with the destination, culture, nature, wellness, gastronomy, and unique attributes of the property. The Director of Experiences works closely with all operational departments to ensure seamless execution and consistency throughout the guest journey.
Experience Design & Innovation
- Design and c

📌 Manager of Experiences (Playa del Carmen)
🏢 AccorHotel
📍 Playa del Carmen