Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a integral network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description





General Description:
Under the general supervision of the Department Supervisor, the Customer Service Representative (CSR) initiates, coordinates, and maintains a flow of materials andinformation to various accounts to ensure the highest levels of customer service.
Specific Functions, Activities and Responsibilities (Not limited to the following)
- To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly, planning,traffic, distribution, quality.
- Expedite and procure work in progress material to enable visibility for satisfying customer demand.
- Coordinate the review of customer incoming orders in terms of pricing, specifications, account status, shipping requirements, and product availability and ultimately the entry of appropriate orders. The order review is to be in accordance with current qu

📌 Customer Service (Tlalnepantla de Baz)
🏢 Smiths Group
📍 Tlalnepantla de Baz