Legal Intake Specialist - Renier Hotopp Law Offices
Location: Remote
Job Type: Full-Time | Monday–Friday | 8:00 AM–5:00 PM
Compensation: $8–$9/hour, based on experience + Benefits
Be the First Point of Contact for People Seeking Legal Help
Renier Hotopp Law Offices, LLC is a growing Wisconsin law firm with offices in Burlington and De Pere. We are committed to providing responsive, compassionate, and professional service to every person who contacts our firm.
We are looking for a Legal Intake Specialist to serve as the first point of contact for potential new clients.
This is a phone-driven role. You will speak with prospective clients, gather information about their legal matters, ask structured intake questions, determine whether their case meets the firm's established criteria, and help qualified potential clients move forward to the appropriate next step.
This is not simply an administrative or receptionist position.
You will play an important role in determining which potential matters are appropriate for the firm while ensuring every caller receives a professional and positive experience.
What success looks like:
Success in this role means more than answering calls. You will help ensure that:
- Potential clients are contacted promptly
- Intake conversations are thorough and professional
- Important case information is captured accurately
- Matters are correctly qualified or disqualified according to firm criteria
- Qualified potential clients are moved efficiently to the appropriate next step
- Follow-ups do not fall through the cracks
- Every person who contacts the firm receives a professional client experience
How to apply:
Interested candidates are invited to submit a resume outlining their relevant experience, particularly any background in legal intake, phone-based client service, call centers, lead qualification, or law firm support.
This position is located in Mexico.
- Handle inbound calls from potential new clients and conduct initial legal intak