02 oct
|
Capgemini
|
México
Capgemini seeks an Operations Analyst to support Workforce Management and real-time operations within a contact center environment for a major US insurer. You will monitor call volume, adherence, and staffing, ensuring daily scheduling aligns with service level goals and performance metrics.
The role requires analytical mindset, detail orientation, and the ability to act quickly in a fast-paced setting, collaborating with leaders, supervisors, and teams across the organization.
📌 Real-Time WFM Analyst (México)
🏢 Capgemini
📍 México