Req ID: 365254nnNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.nnWe are currently seeking a L1 Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).nnJob Title: Junior L1 Support Analyst (Chatbot Support)nnLocation: [Guadalajara / Hybrid] nShift: Rotational Shifts (Required)nn* * *nnRole OverviewnnWe are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The idóneo candidate is a fast learner with strong communication skills and a structured approach to problem-solving.nn* * *nnKey Responsibilitiesnn * Act as the first point of contact for chatbot-related queries and issues.n * Respond to basic user questions and provide accurate,



timely resolutions.n * Monitor chatbot interactions and identify potential issues or gaps.n * Escalate complex or unresolved issues to L2 support following defined processes.n * Review and analyze previous tickets to identify patterns and apply existing solutions.n * Categorize issues correctly and ensure proper documentation in the ticketing system.n * Maintain high standards of customer service and communication.n * Continuously learn chatbot features, updates, and functionalities.nnnn* * *nnRequired Skills u0026 Qualificationsnn * Strong English communication skills (written and verbal).n * Basic understanding of chatbots / conversational AI systems (training can be provided).n * Ability to follow processes and work with ticketing systems.n * Strong analytical and problem-solving mindset.n * Ability to quickly learn new tools and technologies.n * Good attention to detail and organizational skills.nnnn* * *

📌 Support Analyst (Guadalajara)
🏢 Ntt Data
📍 Guadalajara