Job DescriptionAs a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.
In this role, you will impact customer satisfaction by developing and executing customer experience strategies, working with cross-functional teams to create personalized experiences, and driving continuous improvement through customer feedback and data analysis.
Responsibilities
- Develop and execute customer experience strategies to drive customer satisfaction and loyalty
- Work with cross-functional teams to understand customer needs and create personalized experiences
- Analyze customer data and market trends to identify opportunities for improvement
- Implement and monitor customer feedback programs to gather insights and drive continuous improvement
- Utilize customer experience tools and technologies to optimize customer interactions and touchpoints




- Work closely with sales and product management teams to align customer experience strategies with business objectives

QualificationsYOU MUST HAVE
- 2+ years of experience
- Customer Support and/or equivalent in supply chain / order management / OtC related experience
- MS Office skills (Excel, Word, Outlook, PowerPoint)
- English proficiency

WE VALUE
- Bachelor’s Degree
- Knowledge/experience with SAP or Sales Force would be a great plus
- High level of customer orientation, dedicated "can do" attitude
- Excellent interpersonal, organizational, and time management skills
- Ability to drive improvements leading to greater customer experience, higher quality and lower costs
- Strong teammates with the ability to take ownership and follow-through
- Ability to establish relationships and networks in a virtual team environment

About UsHoneywell Technologies is a integral, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing th

📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell Technologies
📍 San Luis Potosí