Location: Remote (Mexico) · Type: Full-time · Reports to: VP of Partnerships

About Turn

Turn is a venture-backed, AI-native background screening company built for the realities of high-volume hiring. Our platform, TurnOS, runs FCRA-compliant pre-employment screening and continuous monitoring. It's API-first and embedded directly inside leading HR platforms like BambooHR, so employers can screen where they already hire.

Enterprise employers, staffing agencies, and talent platforms across 30+ industries in the U.S. and Canada use Turn to hire quickly without giving up compliance.

We're a fully remote team of about 30 people, led by experienced entrepreneurs and working with some of the most recognized names in HR tech. We're small on purpose: everyone here owns real work, ships real things, and sees the impact directly.

About the role

As Senior Manager, Customer Success, you'll own the post-sale experience for Turn's customers, from onboarding through renewal and expansion. You'll be a trusted advisor to HR,



talent acquisition and compliance leaders at our largest accounts and platform partners. You'll help them run screening programs that are fast, accurate and compliant, and turn that value into lasting partnerships.

You'll also lead and coach a team of three Customer Success Associates. You'll set the standards, playbooks and escalation paths that help the team solve problems early and resolve them with confidence. This is a player-coach role: you'll manage a book of strategic accounts yourself while building a Customer Success function that scales with the business.

You'll work closely with Compliance, Operations, Product and Sales, and bring the voice of the customer into every conversation. There's an opportunity to grow into Head of Customer Success as the team scales.

What you'll do

Own the customer relationship:
- Build trusted relationships with customers at every level, from day-to-day HR users to executive sponsors
- Manage a book of strategic en

📌 Senior Manager, Customer Success (Ciudad de México)
🏢 Turn Technologies
📍 Ciudad de México