Position:Operations Account Specialist# Job Description:Why You'll Love This Role:Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our integral you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.What You'll Do:* Owns operational performance to Operations Account Manager for Tier 1 & 2 accounts OR owns operation performance directly for Tier 3 & 4 accounts.* Understands assigned customer contract requirements for SLA and adherence* Manages end to end customer backlog process and all actions required to ensure orders are moving through system* Promise Date and Alert Manage in Open Backlog* Communicates status, issues,



and risks for all owned processes to Operations Account Managers or directly to customer and on calls* Manage customer price book and quoting process through coordination with cross functional teams* Config Sheet enhancement and process* Work cross functionally with order management team to ensure all questions are answered and issues are resolved regarding order processing* Collaborates cross functionally with other operations and sales team members as needed for customer support and engagement* Owns logging and resolving IT tickets for backlog management processes and supports order management with their ticket escalations* Actions daily shipping end-of-night reports* Understands and targets customer types and differences, including Original Equipment Manufacturers (OEM) and Independent Software Vendors (ISV)* Stays up to date on system enhancements, training, and new capabilities from Business Transformation and IT.What We're Looking For:* 2-3 years of experience in similar roles, providing support to customers

📌 Operations Account Specialist (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque