General Knowledge Data Senior AnalystGlobal Knowledge Base | Enterprise Customer Experience
The RoleThe Global Knowledge Data Senior Analyst plays a critical role in transforming Clarios’ Global Knowledge Base (GKB) from a traditional content and data repository into a globally connected, AI-enabled, and insight-driven enterprise capability.
Working closely with the Global Knowledge Sr. Manager, this role prepares, structures, analyzes, and translates customer, product, market, operational, and knowledge data into actionable insights that improve customer experience, support regional growth, and enable new business opportunities.
The Senior Analyst serves as a key bridge between data and business stakeholders across Customer Experience, Commercial, Marketing, Product, IT/Digital, and regional teams, helping turn complex information into scalable data products, decision-support tools, benchmarks, and business recommendations.
What You’ll Do (Impact Areas)Data Analysis & Business Insights
- Collect, clean, validate, structure, and analyze data from multiple sources to ensure accuracy,



usability, and analytical readiness.
- Analyze large and diverse datasets to identify trends, patterns, gaps, root causes, and business opportunities.
- Translate complex data into actionable insights, business implications, and clear recommendations for technical and non-technical audiences.
- Develop insight narratives and executive-ready summaries that support CX, commercial, product, and regional decision-making.

Reporting, Dashboards & Performance Analytics
- Develop dashboards, reports, and analytical summaries that provide visibility into knowledge utilization, customer behavior, market needs, and platform performance.
- Track KPIs related to knowledge management, data products, adoption, data quality, and insight effectiveness.
- Monitor performance and recommend opportunities to increase accuracy, relevance, usability, automation, and business impact.

Data Products & Value Crea

📌 Global Knowledge Senior Data Analyst (San Pedro Garza García)
🏢 Clarios
📍 San Pedro Garza García