Make Your Mark:
Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.
You'll Get To:
- Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
- Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
- Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
- Develop a delivery strategy for large scale partner implementation projects
- Create customer project plans complete with budgetary information and resource needs




- Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
- Define project success criteria and communicate them to all stakeholders
- Provide status updates cross-organization
- Track and report project financials against estimate; resolve budget issues as they arise
- Manage project scope, timeline and budget changes
- Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
- Identify, manage and mitigate project risk
- Act as the escalation point when issues arise with the customer or partner on engagements
- Identify potential upsells to increase revenue and build brand awareness
- Complete other projects duties as assigned

What You'll Bring:
- At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environ

📌 Engagement Manager (Ciudad de México)
🏢 BlackLine Modern Accounting Solutions
📍 Ciudad de México