Only apply if the following 4 things are true:
- You are prepared to arrange a reference call with one of your last 2 employers.
- You are not easily overwhelmed by a high volume of tasks (calls, messages, emails, and admin work). Peak tourist season gets intense.
- Your English writing and speech is near perfect with the ability to understand some common English idioms.
- You have high speed internet and a quality computer that will allow for video team meetings and voice over internet phone calling. 100 Mbps download and 10 Mbps upload (speed test will be required).
Are you ready to take the lead in delivering exceptional customer service for Heirloom Vacations, all from the comfort of your home in Mexico? Join our team as a Remote Customer Service Representative and play a vital role in providing outstanding guest service remotely If you excel in customer service and attention to detail, we will train you on the industry
Overview: At Heirloom Vacations, we're pioneers in property management and Airbnb services in Duluth, MN, and the surrounding areas.
We take immense pride in creating exceptional experiences for our guests and residents while overseeing boutique hotels and vacation rentals. Join our dynamic team and be a key player in elevating the hospitality industry in our beautiful region. As our business expands, we're excited to promote this subcontractor remote role within our Vacation's Department
Remote Customer Service Representative (Subcontractor) Responsibilities: As the Customer Service Representative for Heirloom Vacation Properties, your role is crucial in ensuring top-tier service to our guests. Your duties will include:
- Providing efficient, cheerful, and professional assistance to all callers; maintaining high service standards in all interactions.
- Addressing guest concerns via email, phone calls and/or direct messaging; diligently working to resolve issues.
- Efficiently managing the team email inbox.
- Making a high volume of outbound g