About the Team

The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day

About the Role

As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing general network of support centers, with the ultimate goal of delivering a world-class customer experience every time.

As part of DoorDash’s Support Operations Team,



we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Mexico City area. We’re looking for an experienced Workforce Planner to support our contact center operations through contact forecasting, capacity planning, and new hire planning. You will translate forecasted demand into annual, monthly, weekly, and interval-level staffing requirements and actionable hiring plans, using operational metrics to improve forecast accuracy, workforce utilization, and service performance. This role requires hands-on Workforce Management or Workforce Planning experience in a contact center environment.

You’re excited about this opportunity because you will…
- Develop and maintain new hire plans that translate forecasted staffing gaps into hiring requirements and training class timelines.
- Incorporate attrition, training and nesting duration, and ramp-up assumptions to determine when new hires will be ready to support production.
- Build and maintain support capacity plan mode

📌 Senior Associate, Workforce Planning (Ciudad de México)
🏢 Doordash
📍 Ciudad de México