Description
As a Client Service Associate based in Mexico, you will support client service delivery by managing incoming calls, emails, and account maintenance requests while ensuring client needs and expectations are formally reviewed and addressed. You will work closely with Client Service team members, Sales, Product, Implementation, Operations, and other internal partners to maintain service quality, resolve escalations, support Treasury Services initiatives, and deliver a seamless end-to-end client experience.

Job Responsibilities

Client Support & Escalation

• You will provide clients with support and information regarding interest claims, billing enquiries, account maintenance, and operational procedures.
• You will act as an escalation point for large money movements and escalated transactional enquiries.
• You will liaise with Relationship, Product, Operations, and Implementation teams to resolve service issues and ensure incremental account set-ups are completed correctly.

Service Quality & Process Improvement





• You will run Service Quality Reports and use the data to analyze client payment activity, enquiry patterns, and opportunities to increase straight-through rates.
• You will understand clients’ businesses to identify solutions, client efficiencies, cross-sell opportunities, product enhancements, and process improvements.
• You will help eliminate exceptional and manual processes to improve service consistency and operational efficiency.

Risk, Documentation & Internal Partnership

• You will manage risk through close attention to client overdrafts, unpaid bills, and related issues, escalating risk matters to appropriate parties as required.
• You will record client interactions in Navigator, support TS initiatives as needed, build strong working relationships with clients and internal partners, and attend meetings and training to strengthen product, process, and technology knowledge.

Required Qualifications, Capabilities and Skills.

• Graduate

📌 Mexico Client Service (Ciudad de México)
🏢 JPMorganChase
📍 Ciudad de México