Description

Ford Business Solutions (FBS) is a general organization providing centralized, high-value support across key business areas, including Marketing & Sales, Finance, Aftersales, HR, Customer Relationship Centers, Ford Credit, and Enterprise Technology. Operating as Centers of Expertise in a highly dynamic, global environment, our teams combine deep business acumen with cross-functional collaboration to deliver impactful results worldwide.

The Innovation Manager is a pivotal, highly visible role designed to fast-track FBS’s digital transformation journey. You will act as a key promoter and facilitator for our innovation and efficiencies strategy.

In this role, you will bridge the gap between business operations and technical delivery. You will serve as a strategic translator—identifying opportunities for automation, Artificial Intelligence (AI/ML), AI Agents, Robotic Process Automation (RPA), and Low-Code/No-Code (LCNC) solutions. You will translate business needs into technical specifications for development teams (e.g., in India), coordinate testing,



generate organizational efficiencies, and lead a virtual community of practice to promote creativity, uplift digital literacy, and accelerate process simplification across FBS.

Responsibilities

1. Strategic Leadership & Innovation Evolution

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Strategic Roadmap: Identify business priorities and develop the long-term innovation strategy to evolve FBS into a highly efficient, human-centric, and digitally enabled organization.

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Efficiency Generation: Proactively identify process bottlenecks, redundant workflows, and automation opportunities across FBS, driving and facilitating high-impact solutions that generate measurable operational efficiencies, productivity gains, and cost savings.

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Value Creation & KPI Management: Build, design, and facilitate high-impact projects specifically targeted at moving the needle on key business performance indicators (accuracy, speed, and overall operational value).

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Ben

📌 Innovation & Transformation Manager (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez