About Optimas Solutions:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:
- Teamwork
- Respect
- Accountability
- Drive

To learn more, please visit our website http://www.optimas.com

Position overview:
We are currently seeking a highly motivated, driven and dedicated Customer Service Representative to join our customer service team. This team member will be responsible for handling and processing all requests from an assigned book of customers.



This role requires a high level of attention to detail, excellent communication and interpersonal skills, and the ability to work closely with various departments to ensure timely and accurate responses to customer inquiries. The adecuado candidate will be proactive, customer-focused, and able to manage multiple tasks efficiently.

Main Responsibilities:
- Customer Interactions and support:
- Serve as the first point of contact for customers, ensuring professional and efficient communication.
- Respond to customer inquiries via phone, Teams meetings and email ticketing platforms within 3 hours.
- Internal Collaboration:
- Work seamlessly with sales, engineering, procurement, and other departments to gather necessary information.
- Participate in daily stand-up calls and internal segment team calls to ensure alignment and efficient teamwork.
- Customer Management and Order Processing:
- Review, p

📌 Customer Service Representative (Monterrey)
🏢 Optimas Solutions
📍 Monterrey