02 oct
|
Gentherm
|
Monterrey
02 oct
Gentherm
Monterrey
Senior Customer Service Representative
Impact and Opportunity
Provide excellence in customer service support to the organization by supervising the Customer Service Reps, ensuring accurate data is received from customers and deliveries are processed efficiently. Manage customer relationship .
Essential Functions and Responsibilities
Core Functions
- Supervise Customer Service Representative to ensure the weekly releases we receive via EDI, Sales Orders or intercompany forecast updates from customers are transmitted successfully into SAP. Validate that Cums are reconciled in a weekly basis and evidence is kept for further clarification with customers.
- Monitor EMFOR\EMORD\JITS daily to assure red lights are worked through and releases are transmitted successfully into SAP avoiding disruptions in procurement of raw materials and customer deliveries.
- Issue outbound deliveries on a timely manner ensuring shipping method, and any special requirements are included.
- Address customer specific requirements \ discrepancies \ claims as needed.
- Maintain SAP parameters to match customer required dates and transit time.
Demand Analysis
- Supervise Customer Service Rep to audit a minimum of 6 months rolling forecast in SAP or sufficient forecast to protect longest component lead time. If a forecast of 6 months is not provided by customer, then the Customer Service is responsible to notify the Supply Chain Planning team as manual demand must be loaded in SAP.
- Assure that Customer service will work with the SCP team to assure SOP/EOP/Engineering changes dates and are monitored for successful launch and balance out.
- Assure Demand fluctuations are analyzed by Customer Service Rep. and a plan to comply is put in place based on raw material availability and capacity, including quotes for overtime, inbound and outbound expedites if at all needed. Delivery plan is provided and agreed upon with the customer.
Customer excellence - Assure our Customer Service Rep. are the v
📌 Senior Customer Service Representative (Monterrey)
🏢 Gentherm
📍 Monterrey