Select how often (in days) to receive an alert:

Quality Customer Satisfaction Leader MEX
Nemak is dedicated to developing technological solutions that makesustainable mobility possible.We are committed toworking togetheracross disciplines to driveinnovationand to shape the future ofautomotive lightweighting.

Quality Leader MEX || Customer Satisfaction Leader Mx

Objective

Ensure the effective management of customer portals across the Mexico Region by providing timely and accurate information to both customers and plants. Lead the definition and implementation of Quality Assurance strategies, methodologies, and tools to strengthen risk prevention and continuous improvement, including Master FMEA, SPC, and Risk Reduction initiatives. Additionally, coordinate regional support for customer requirements and critical customer-related events, while partnering with the Learning function to develop organizational capabilities that ensure compliance with the Nemak Quality System (NQS) and Customer-Specific Requirements (CSR).

Main Responsibilities




- Manage customer portals at the regional level (Mexico), ensuring compliance with Customer Satisfaction metrics and customer-specific requirements.
- Standardize the Customer Satisfaction process across the Mexico Region, ensuring continuous adoption, deployment, and updates of Customer-Specific Requirements (CSR).
- Ensure the effectiveness of Quality Assurance systems and methodologies through ongoing monitoring, evaluation, and continuous process improvement.
- Develop and implement regional and local strategies, in collaboration with plants, to reduce the Cost of Poor Quality (CoPQ), with a primary focus on chargebacks and external services.
- Drive the development of organizational capabilities in risk management and reduction, problem-solving methodologies, and lessons learned deployment.
- Lead the innovation and development of tools that enhance risk management, problem solving, lessons learned, and customer portal admi

📌 Quality Customer Satisfaction Leader MEX (Monterrey)
🏢 Nemak Spain
📍 Monterrey