By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.
CustomerWe focus on our customers’ success
InnovationWe create better solutions
CollaborationWe create success together
InclusionWe always interact with others respectfully
CandorWe are open and honest with one another
IntegrityWe do the right things and do things right
Key Responsibilities
- Business Partnership & Collaboration
- Serve as a primary IT contact for site leadership, aligning support with operational needs.
- Coordinate cross-functionally to manage IT assets and ensure consistent service delivery.
- Customer Experience & Service Excellence
- Foster a customer-first mindset within the team.
- Oversee timely resolution of support issues; gather user feedback to improve service quality.
- Site Support & Integration
- Support new site launches, expansions, and acquisitions guided by Senior Leadership.




- Help ensure smooth onboarding and integration using standard tools and processes.
- Process Standardization & Continuous Improvement
- Implement and maintain standardized IT support procedures and documentation.
- Identify opportunities for automation and efficiency gains in daily operations.
- Performance Monitoring
- Assist in defining and tracking key KPIs and SLAs to ensure service levels are met.
- Use data to identify trends, resolve recurring issues, and improve team performance.
- Team Leadership & Development
- Supervise and support a team of IT support associates, managing schedules and workloads.
- Provide coaching, training, and performance feedback to build team capability.

Additional Responsibilities
- Participate in incident, problem, and change management processes.
- Support hardware/software procurement, tracking, and lifecycle management.
- Oversee and coordinate with vendors and managed service providers.

📌 Manager, IT Service Delivery (Tijuana)
🏢 Integer Holdings
📍 Tijuana