SUMMARY
Aids and supports sales in customer service activities. Maintains customer relations, handles customer issues and utilizes systems to process data. Responds to customer needs regarding account status, technical product application and warranty claims.

ESSENTIALDUTIESANDRESPONSIBILITIES
include,butarenotlimitedto,thefollowing:
- Engageswithcustomersconcerningnewandexistingpurchaseordersorquotes,documentinganychanges.Keepsallcustomerrecordsandinformationupdatedandaccurate.
- Preparescustomerproductexpectation/.
- Coordinatesproductshipmentswithinternaldepartmentsincludingbutnotlimitedtoscheduling,production,warehouse,andfinance
- Documentsandresolvescustomerissuesandcomplaintsregardingorderstatus,warranties,damage,freightclaims,credits,specialinvoices,andanyotherissuesutilizingappropriatesystems
- Understandsandappliesqualitystandardsapplicabletothepositionandmaintainsstandardoperatingproceduresindocumentcontrolfiles
- Staysabreastofcustomerordersandmaintainsrelatedinformationtoensuretimelyandaccurateproductionandshipmentofproduct




- Obtainsproductandapplicationknowledgeinordertoaddresscustomerneedsandpromotesalesofneworadditionalservices
- Issuesinvoicesandcredits,assumingalignmentwithfinancedepartment;applytocustomers’supplierportalsasrequired
- Ordersmanagementwithincustomers’supplierportals;mayincludeacceptingorrejectingorders
- Engageswithcustomeraccountspayabledepartmenttoresolveanypastdueinvoices,assumingalignmentwithfinancedepartment
- Processesandprovidescommercialinvoicesandcustomsdocumentationforinternationalshipments
- Createsreportsandcorrespondenceforcustomeranddepartmentuse,miscellaneousclericalfunctions,includingtyping,filing,dataentry,answeringtelephones,coveringforotherpersonnelwithinthedepartmentintheirabsence
- PreparesCustomerreportsneededonsalesactivities

QUALIFICATIONREQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of

📌 Sales Operations Coordinator (Estado de México)
🏢 Clear Destination
📍 Estado de México