At Molex, we are looking for a Customer Focus Representative to ensure the successful fulfillment of customer requirements from material availability through final delivery. In this role, you will serve as a key link between customers and internal teams, proactively managing supply chain risks, coordinating recovery actions, and building trust through reliable execution and communication.

Our Team
You will be part of a collaborative Customer Focus team that works cross-functionally with Planning, Production, Materials, Logistics, and Shipping to deliver exceptional customer experiences while supporting business objectives and operational excellence.

What You Will Do
- Manage customer orders, releases, priorities, and shipments from order receipt through delivery.
- Monitor material availability, past due demand, shortages, and supply risks, proactively driving containment and escalation activities when needed.
- Coordinate with internal teams to ensure timely material preparation, release, transportation, and delivery execution.




- Ensure accurate and timely transactions and documentation in SAP, EDI systems, customer portals, ASN processes, and PGI/POGI activities.
- Maintain proactive communication with customers regarding commitments, changes, risks, shipment status, and recovery plans.
- Evaluate and negotiate feasible alternatives to support customer requirements while balancing operational constraints.
- Drive continuous improvement initiatives focused on reducing recurring issues, late deliveries, and premium freight costs.

Who You Are (Basic Qualifications)
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
- Experience in customer service, order fulfillment, logistics, or supply chain operations within a manufacturing environment.
- Working knowledge of SAP and order management processes.
- Business-level English proficiency (B2 or above) with the ability to communicate effective

📌 Customer Focus Representative (El Salto)
🏢 Flint Hills Resources
📍 El Salto