Customer Service Analyst - Health & BioscienceApply: Hybrid Working: Punto Polanco, Mexico: Full time: Posted Today: End Date: November 5, 2026 (30+ days left to apply): R21804Job SummaryAre you passionate about creating exceptional customer experiences while building your career in a global and innovative environment?IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. The role is based in Polanco, Mexico City (hybrid role). Be part of a customer-focused, collaborative and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You'll Make a Difference* Process and manage customer orders while ensuring accuracy and timely execution.* Serve as a primary point of contact for customer inquiries,



requests and order-related questions.* Support the resolution of customer complaints and service issues by partnering with internal stakeholders.* Build and maintain strong relationships with customers and commercial teams.* Communicate product availability, order status and delivery updates proactively.* Coordinate with Supply Chain, Operations and Sales teams to ensure smooth order fulfillment.* Maintain accurate customer and transactional information within company systems.* Apply analytical thinking and sound judgment to identify customer needs and provide appropriate solutions.* Support process improvement initiatives that enhance customer satisfaction and operational efficiency. What Makes You the Right Fit* Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or a related field.* +2 years of experience in Customer Service, Order Management,

📌 Customer Service Analyst (Ciudad de México)
🏢 Iff Health
📍 Ciudad de México