Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers, along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role
We are looking for a floor controller to join our dedicated team. Such a professional will supervise all floor activity, including assisting team members, monitoring staff, and managing scheduling. The Floor controller is responsible for ensuring that all floor requirements are met.

To be successful as a floor controller should have excellent interpersonal skills and be highly organized.



You must be able to delegate duties to staff members while making sure that the staff is scheduled for their daily assigned roles.

Roles & Responsibilities
- Supervise staff daily and create daily, weekly, and monthly reports for KPIs and Attendance.
- Ensure all staff perform allocated roles.
- Manage scheduling and close relations with supervisors, managers, and WFM.
- Assist staff with any queries or requests regarding time off, vacations, and swaps.
- Administer resources to ensure correct coverage and services for our lines of service.
- Prepare reports to track the performance of employees to enhance efficient evaluation.
- Administer all problems of employees and invite everyone for a table discussion.
- Monitor work and maintain an efficient rapport between floor employees and supervisors.
- Investigate all issues on the floor and assist in resolving all mistakes for the management team and workin

📌 Care Floor Controller (Santiago de Querétaro)
🏢 Ria Money Transfer
📍 Santiago de Querétaro