Join Our Team as a Service Manager at RateHawk
Are you passionate about travel and tech? Do you speak English and Spanish fluently? We’re looking for a Service Manager to take care of our top B2B partners in Spain. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
What You'll Do:
- Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
- Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
- Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
- Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
- Be Their Voice: Join client meetings, listen to their needs,



and make sure their voice is heard internally.
- Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

What We're Looking For:
- Language Skills: Advanced level of English and Spanish – you’ll need to speak and write fluently.
- Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
- Quick Learner: Ability to grasp new information quickly and focus on results.
- Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
- Empathetic: A strong sense of empathy is essential.
- Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage Experience in account or service management (B2B is a plus)

What We Offer:
- Remote Work: Work from the comfort of your home
- Salary: base payment + monthly bonus.
- Dynamic Team: Be part of a young and energetic grou

📌 Service Manager (México)
🏢 RateHawk
📍 México