Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe CMSO Knowledge & Learning (K&L;) department is the strategic readiness engine for our integral support operations. We ensure that front-line agents, advanced escalation engineers, and field service partners possess the exact technical capabilities and critical information required to resolve complex customer challenges rapidly and accurately. Moving beyond traditional corporate training, our team operates as embedded Readiness Partners directly aligned with specific business units.



We bridge the gap between foundational technical learning and in-the-moment knowledge sharing to drive measurable business outcomes, including improved resolution speeds, reduced escalation rates, and elevated customer experiences.
Job DescriptionThe Centralized Managed Support Operations (CMSO) organization is seeking a Knowledge & Learning Program Manager to serve as the dedicated Readiness Partner for the Customer Care business unit. In this role, you will bridge the gap between formal technical training and in-the-moment knowledge sharing. You will be responsible for curating agile, role-based learning paths, championing industry-standard knowledge management best practices, and partnering cross-functionally to ensure support teams are equipped to solve complex problems efficiently. The ideal candidate understands that learning and knowledge are not just administrative functions, but critical drivers of operational efficiency, faster resolution times, and elevated cust

📌 Sr Knowledge (Reynosa)
🏢 Motorola Solutions
📍 Reynosa