Senior Professional, Service Manager WAN
Req ID: 47622 Job Location: Apodaca, MX Employment Type: Full Time Segment: Group Functions CFO Job Category: Information Technology Work Location Type: On-site Job Description

The Impact You'll Make
Join Danfoss as a Service Manager, Wide Area Network (WAN) and play a key role in delivering reliable, high-performing network services that connect our integral business. Based in Apodaca, Mexico, this on-site position is critical to ensuring a seamless user experience across our WAN environment. You will own service performance, drive continuous improvement, and collaborate with internal teams and external providers to ensure stable, secure, and efficient network operations. Your work will directly support business continuity and help teams stay connected and productive. This is an opportunity to combine technical understanding, service leadership, and stakeholder engagement to shape the future of network service delivery in a global organization focused on innovation and sustainability.

What You’ll Be Doing

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- Lead WAN service delivery activities to ensure reliable performance and a seamless user experience.
- Coordinate cross-functional teams and external partners to resolve service issues and restore business operations efficiently.
- Monitor service metrics and performance indicators to identify trends and drive measurable service improvements.
- Manage critical incidents and technical changes while ensuring clear stakeholder communication and governance compliance.
- Drive continuous improvement initiatives that increase service availability, stability, scalability, and operational efficiency.

What We're Looking For

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- Experience managing IT or network services with accountability for service performance and customer satisfaction.
- Strong knowledge of ITIL practices and service management processes.
- Ability to coordinate multiple stakeholders and providers in complex operational environments.
- Understanding of net

📌 Senior Professional, Service Manager WAN (Ciudad Apodaca)
🏢 Danfoss
📍 Ciudad Apodaca