Collections Resolution Analyst DescriptionThe Collections Resolution Analyst will solve common and complex business issues within established guidelines and recommends appropriate alternatives for the Latin America region. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations.
Responsibilities
- Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers.
- Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.




- Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution.
- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
- Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.
- Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.
- Conducts regular trainings and provides ongoing training for new and existing team members.

Education and Experience RequiredFirst level university degree with a focus in Finance or Economics. MBA preferred. Typically 3-5 years of experience in Credit & Collections, internally. Experience in handling a Latin America portfolio, preferred. Automation skills and knowledge, required.
Knowledge and Skills
- Strong written and verbal communication

📌 Collections Resolution Analyst (México)
🏢 HP Inc Poland
📍 México