Digital Customer Success Specialist IRC304773
Function

IT, Telecom & Internet

Experience

3-5 years

Location

Mexico - Guadalajara

Skills

Customer Support, Microsoft Office, Salesforce Platform

The Customer Success team is seeking a Digital Customer Success Manager (CSM) to support ourcustomers throughout their lifecycle with our clients’ automation and digital journeys. The Digital CSM will work with Customer Success leadership to develop and implement a cohesive, strategic digital
approach to customer relationships and operations, ultimately leading to increased satisfaction and overall customer retention.

The Digital CSM is responsible for executing on the Digital customerjourney, capturing, analyzing and actioning data, sharing feedback and identifying areas of opportunity for improvements to the customer journey. The Digital CSM will work to ensure positive engagement with our customer’splatform, and drive adoption and success outcomes, ultimately influencing retention, expansion, and advocacy.

Requirements




- Bachelor’s Degree and 3+ years’ experience in a customer success or customer support role
with proven operations or technical expertise.
- Passion for designing processes that scale.
- Ability to break down problems and think through optimal solutions.
- Strong listening skills; open to input from other team members and/or departments.
- Strong multi-tasking, organizational, and prioritization skills; high attention to detail.
- Ability to understand and articulate technical concepts and derive solutions across multiple
product lines.
- Ability to quickly learn and perform in new software environments.
- Experience working with cross-functional teams (e.g. Sales, Product, Operations)
- Proficiency in Excel, MS Office and Salesforce.com.
- High degree of emotional intelligence and empathy.
- Strong understanding of corporate business world; prior experience in a SaaS preferred
- Customer-centric, can-do attitude with a strong sense of urgency and pr

📌 Digital Customer Success Specialist3 (Jalisco)
🏢 GlobalLogic
📍 Jalisco