Job Description:

Function

Enterprise Applications

Our Company

We’re Hitachi Digital Services, a integral digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Meet Our Team:
- Join a high-performing Service Desk team that delivers critical IT support across infrastructure, applications, and end-user technologies.
- Collaborate closely with Infrastructure, Security, Application Support,



and Business Operations teams to ensure seamless service delivery.
- Mentor and support Service Desk Associates and Consultants while helping drive a culture of accountability, continuous learning, and customer excellence.
- Play a key leadership role in major incidents, service improvements, digital transformation initiatives, and business-critical projects.

What You'll Be Doing:
- Act as the senior escalation point for complex and high-impact incidents, driving root cause analysis, problem management, and permanent resolutions.
- Lead Service Desk operations through KPI/SLA reporting, process optimization, knowledge management, vendor coordination, and continuous service improvement initiatives.
- Provide leadership through coaching, training, performance feedback, resource planning, scheduling support, and quality assurance reviews.
- Partner with cross-functional teams on incident response, change management, disaster

📌 Senior ServiceDesk Consultant (Ciudad de México)
🏢 Hitachi Vantara
📍 Ciudad de México