Learning Manager, Amazon Customer Excellence System Learning, CF
Description At Amazon, we are constantly pushing the boundaries of what's possible. We believe that every day is an opportunity to take a first step, face new challenges, and make our customers' lives easier. And today, that opportunity is yours As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers who are responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with operations teams to ensure our training programs meet our customers' needs and align with our company's mission to be the most customer-centric company in the world. You will have the opportunity to work in a dynamic, fast-paced, and challenging environment with many opportunities to make an impact. Whether you're developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our company.



To get a sense of what it's like to work at an Amazon Distribution Center, watch this video: job responsibilities
- - Develop training plans that minimize operational disruption while ensuring high-quality training delivery
- - Audit training/coaching quality and implement corrective actions when necessary
- - Plan and execute the recruitment and development of top-performing instructors
- - Ensure positive and effective collaboration between the learning team and other stakeholders
- - Manage a team of Trainers and support their professional development
- - Analyze and interpret metrics to identify areas for improvement
- - Provide training to the learning team on changes to learning materials/processes
- - Develop planning and capacity calculations for new hire training
- - Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across pro

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