Monterrey, NL 64640, Mexico

Schedule: Full Time/Part Time
Job Type: Hybrid/On-site/Remote
Salary Type: Salary/Hourly
About the Role
This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery . Key responsibilities include maintaining proactive communication with customers, carriers, facilities, and internal stakeholders, as well as monitoring shipment performance to resolve operational issues and maintain service levels . Additionally, the role involves updating transportation systems, tracking carrier KPIs, managing contingencies to minimize disruptions, and collaborating with internal teams to drive continuous process improvements and operational efficiency .

What the Candidate Will Do
- Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
- Maintain accurate load status and shipment milestones within the TMS.




- Perform planning activities and ensure all orders are scheduled within required timelines.
- Review and resolve system exceptions, error corrections, and operational discrepancies.
- Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
- Monitor customs status and cross-border shipment activities.
- Manage invoice follow-up and document collection processes.
- Participate in operational review meetings, customer calls, and performance discussions.
- Analyze shipment trends and identify operational risks that could impact service levels.
- Escalate service failures, capacity concerns, and operational issues to leadership when required.
- Prepare and distribute operational reports, shipment visibility updates, and KPI metrics.
- Support implementation activities, pilot programs, and peak season operational planning initiatives.

Basic Qualifications
- Working knowledge of Transportation Manage

📌 Customer Support Specialist ll- Monterrey- TM
🏢 Uber Freight
📍 Monterrey