Senior Analyst - Data Center OperationsWe are seeking a talented individual to join our IT team at Marsh. This role will be based in Mexico City, requiring at least three days a week in the office. The Data Center Operations will play a crucial role in monitoring network incidents, troubleshooting issues, and ensuring seamless communication within the network infrastructure.Senior Analyst - Data Center OperationsWe are seeking a talented individual to join our IT team at Marsh. This role will be based in Mexico City, requiring at least three days a week in the office. The Data Center Operations will play a crucial role in monitoring network incidents, troubleshooting issues, and ensuring seamless communication within the network infrastructure.We will count on you to
- Monitor, workaround and troubleshoot network, security and Infrastructure incidents and alerts, ensuring timely response and resolution
- Perform troubleshooting for network issues and elevate to specialized teams when necessary.
- Serve as the first line of support,



managing incidents and ensuring effective communication until resolution.
- Review and manage incidents until they are resolved

What you need to have
- A degree in Computer Science, Engineering, or a related field; certification in networking (CCNA, CCNP) is required.
- A minimum of 3 years of experience in network operations or support roles.
- Basic to medium knowledge in infrastructure like servers, OS (Linux, Unix) , backups, storage, UPS, Wireless, Cloud environment and/or Web apps, will be a plus.
- Intermediate to advanced knowledge of networking concepts and tools, with advanced proficiency in English.

What makes you stand out
- Strong analytical and problem-solving skills, with a commitment to excellence and punctuality.
- Excellent organizational skills and the ability to work effectively in a team environment.
- Experience with diverse thinking and a willingness to contribute to team culture and growth.

Why join our team
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📌 Senior Analyst (Ciudad de México)
🏢 Marsh
📍 Ciudad de México