The Product Support Senior Representative will be responsible for providing technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America. This position will serve as a key link between market needs and internal teams, collaborating closely with Sales, Marketing, Product Management, Engineering, Laboratory, and Supply Chain.

The position will support the product lifecycle, including product launches, technical documentation, training, troubleshooting, and regulatory requirements. The role will also be responsible for adapting and translating technical information for the Mexican and Latin American markets, supporting project development and commercial strategies.

Key Tasks & Responsibilities (Essential Functions)
- Provide technical support to customers, distributors, agencies, and sales teams across Mexico and Latin America.
- Support product launches, training programs, technical documentation, and commercialization activities.
- Prepare and provide product specifications, test reports, photometric information,



and electrical and mechanical documentation.
- Deliver technical training, webinars, customer presentations, and trade show support.
- Troubleshoot technical and quality issues in collaboration with Sales, Engineering, Customer Service, and other internal teams.
- Maintain, translate, and update technical product documentation and literature in Spanish.
- Support NOM certification processes and coordinate with testing laboratories in Mexico.
- Maintain relationships with regulatory organizations, industry associations, and other stakeholders, including CONUEE, CANAME, and ANCE.
- Collaborate on Product Management, Marketing, product development, and commercial strategy initiatives.
- Identify market needs, technology trends, and customer requirements that may contribute to the product roadmap.

Skills and Minimum Experience Required
- Advanced English skills
- 3–5 years of relevant professional expe

📌 Product Support Senior Representative (Ciudad de México)
🏢 Acuity
📍 Ciudad de México