Work Model: On-site
Schedule: Monday to Friday, 7:00 AM – 4:00 PM
Employment Type: Full-time
About the RoleLocation: Colonia del Valle, Mexico City
Work Model: On-site
Schedule: Monday to Friday, 7:00 AM – 4:00 PM
Employment Type: Full-time
Impact Advisors Mexico is looking for an Epic Tapestry Associate to support healthcare technology workflows related to health plan and managed care operations for U.S. healthcare organizations.
This role is suited for professionals with experience in healthcare operations, managed care, payer systems, healthcare IT, application support, or related environments who are interested in developing specialized expertise in Epic and healthcare consulting.
The position will work closely with business users, operational stakeholders, and technical teams to support application functionality, troubleshoot issues, analyze workflows, and contribute to system enhancements.
What You'll Do
- Support Epic Tapestry application workflows and business processes.
- Provide application support to end users and operational stakeholders.




- Investigate application issues, troubleshoot incidents, and coordinate appropriate resolutions.
- Analyze business and operational requirements and translate them into application-related solutions.
- Support application configuration, testing, validation, and maintenance activities.
- Assist with workflows related to claims, benefits, enrollment, provider information, medical management, and customer service.
- Participate in system testing and validation of application changes.
- Support system updates and enhancements while maintaining application accuracy and reliability.
- Document incidents, requirements, configurations, testing activities, and resolutions.
- Identify opportunities to improve workflows, application usability, and operational efficiency.
- Collaborate with IT teams and other application teams to support system integration and business requirements.
- Provide guidance and support to end users.
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