- This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.
- Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:
- WEXNET
- SpeedShip
- UPS.com
- WorldShip
- ShipRush
- Provide first line technical support via phone, e-mail and/or a desktop support application.
- Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.
- Redirect or esclane problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and protocol.

PURPOSE




- This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.
- Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:
- WEXNET
- SpeedShip
- UPS.com
- WorldShip
- ShipRush
- Provide first line technical support via phone, e-mail and/or a desktop support application.
- Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.
- Redirect or esclane problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and pro

📌 Technical Support Specialist (Monterrey)
🏢 Worldwide Express
📍 Monterrey