For now, the candidates will need to go to office 1-2 days in a week. Mexico City office is located at Av. Paseo de la Reforma 250, Torre A, 22nd Floor, Col. Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX.

Overview
The BizOps team is looking for a Senior Site Reliability Engineer who can help us solve problems and enhance our capabilities by supporting applications, services, and platforms. This position is to support the AI Data and User Experience program which will establish a Unified AI, Data & UX Organization to enable faster delivery, differentiated AI Products, and scalable innovation.

Tech Skills: Unix, Shell Scripting, SQL, Python, Apache Nifi, Splunk, Dynatrace, Jenkins, GIT, XLR, AI and Agentic workflows etc.

This role provides the opportunity to influence and operate the foundational AI platforms that enable innovation across Mastercard. Rather than focusing solely on individual AI models or applications, you will help build and scale the enterprise platforms, tooling, operational practices,



and cloud infrastructure that support the next generation of AI capabilities across the organization.

Role
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
- Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
- Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Maintain services on

📌 Sr. SRE (Jalisco)
🏢 Turtle Trax
📍 Jalisco