Associate Manager - Operations - Monterrey - Shared Services - OS&D;
Monterrey, NL 64640, Mexico

Schedule: Full Time - Monday to Friday from 8 am to 5pm (extra time may/will be required)

Job Type: On-site

Salary Type: Salary

About the Role

The Associate Manager leads our OS&D; team, driving the design, execution, and reporting of standard operating procedures to ensure service expectations are consistently met and exceeded. Delivery exceptions—overages, shortages, and damages (OS&D;)—represent critical operational challenges for Uber Freight that directly impact cargo safety, carrier efficiency, brand reputation, and team productivity. In this role, you will serve as the primary escalation point for your direct reports, guiding them through complex cases while actively supporting their daily performance and professional growth. You will also build strong, collaborative relationships with internal operational teams and external partners across the brokerage. This fast-paced role demands keen attention to detail, a process-driven mindset, execution urgency,



and effective communication. Additionally, you will support continuous operational improvements by tracking trends, ensuring process adherence, and helping implement workflow changes to maximize efficiency. Strong cross-cultural collaboration is essential, as you will partner closely with stakeholders across both Mexico and the US.

What the Candidate Will Do
- Supervise day-to-day activities of team members
- Schedule staff and distribute workload – work closely with Mexico/US stakeholders to meet business requirements
- Hands-on associate manager who can combine team leadership with active production coverage, stepping in whenever extra support is needed
- Ensure team members meet daily goals and monitor individual and team performance
- Develop, implement and maintain effective processes
- Proactively generate and share ideas that lead to process efficiency and customer experience improvement
- Develop and dis

📌 Associate Manager (Monterrey)
🏢 Uber Freight
📍 Monterrey