Job Summary
Are you passionate about creating exceptional customer experiences while building your career in a global and innovative environment? IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. The role is based in Polanco, Mexico City (hybrid role). Be part of a customer-focused, collaborative and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You'll Make a Difference
- Process and manage customer orders while ensuring accuracy and timely execution.
- Serve as a primary point of contact for customer inquiries, requests and order-related questions.
- Support the resolution of customer complaints and service issues by partnering with internal stakeholders.
- Build and maintain strong relationships with customers and commercial teams.
- Communicate product availability, order status and delivery updates proactively.
- Coordinate with Supply Chain, Operations and Sales teams to ensure smooth order fulfillment.
- Maintain accurate customer and transactional information within company systems.
- Apply analytical thinking and sound judgment to identify customer needs and provide appropriate solutions.
- Support process improvement initiatives that enhance customer satisfaction and operational efficiency.
What Makes You the Right Fit
- Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or a related field.
- +2 years of experience in Customer Service, Order Management, Supply Chain, Logistics or a related function.
- Intermediate to advanced English proficiency, both written and verbal.
- Strong customer service orientation and
📌 Customer Service Analyst (Ciudad de México)
🏢 Danisco Mexicana, S.A. de
📍 Ciudad de México
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