Position Overview We are seeking an experienced and
strategic IT Manager to lead the EUC function across our Mexico
operations. This role is responsible for overseeing the delivery,
performance, compliance, and innovation of end-user IT services,
including device management, endpoint security, and Level 1 and 2
support coordination. The adecuado candidate combines deep technical
expertise with strong leadership, vendor management, and
operational improvement capabilities. Responsibilities: End-User
Support: Provide advanced technical support to end-users, resolving
complex hardware and software issues. Respond to escalated help
desk tickets and provide timely resolutions. Collaborate with Level
1 and level 2 support to ensure efficient problem resolution. EUC
Management: Manage and maintain end-user computing environments,
including desktops, laptops, and mobile devices. Implement and
enforce IT policies related to end-user devices and security.
Conduct regular health checks, updates, and performance
optimizations for end-user systems. Networking: Apply




intermediate-level networking knowledge to troubleshoot
connectivity issues. Assist in the configuration and management of
network devices, including routers, switches, and wireless access
points. Collaborate with network specialists to address
network-related challenges impacting end-users. User Training and
Documentation: Define and track performance KPIs (MTTR, CSAT, First
Call Resolution, Asset Utilization). Establish processes to ensure
SLA adherence and continuous improvement of service quality.
Conduct training sessions for end-users on advanced IT procedures
and tools. Create comprehensive user guides and documentation for
Level 1, Level 2 support and end-users. Foster a culture of
knowledge-sharing and self-service. Security and Compliance:
Implement and monitor security measures at the end-user level,
including antivirus software, firewalls, and encryption. Ensure
compliance with security policies and contribu

📌 Manager – IT (Jalisco)
🏢 Valce Talent Solutions
📍 Jalisco