Description
Our customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.
Requirements
We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico
Job Summary:
- Provides technical support covering the full life cycle of client's products to external customers and partners.
- Diagnoses and debugs technically complex software in networked and virtualized environments.
- Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
- Strong customer-facing communication skills, with the ability to explain complex technical issues clearly and professionally
- Experience supporting secure remote access technologies (e.g., RDP, SSH)
- Working knowledge of network fundamentals (TCP/IP, DNS, ports, firewalls) related to secure connectivity.
- Experience managing high-severity,



security-sensitive cases and driving them to resolution with appropriate urgency.
- Comfortable working in 24×7 operational environments, including rotational shifts and after-hours coverage.

Desirable:
- Familiarity with certificate-based authentication, PKI, or TLS trust chains
- Experience supporting Windows Server and/or Linux administrative access
- Knowledge of Active Directory / LDAP in privileged access contexts
- Exposure to cloud infrastructure access (AWS, Azure, GCP)

Job responsibilities
Communication Skills
- Good standard of verbal and written English and a professional telephone manner.
- Can convey technical information at the appropriate level for any audience.
- Strives to empathize, advocate for, and maintain positive relationships with colleagues and customers.
- Approaches challenges with a proactive problem-solving mindset, independently analyzing complex customer issues and proposing resolutions.
- Committed to providing excellent

📌 Customer Support Engineer7 (Guerrero)
🏢 Hitachi Vantara
📍 Guerrero