Job Description

Provide personalized customer service, ensuring the correct reception of units, service follow-up, coordination with the workshop, and vehicle delivery, all in accordance with the quality, safety, and customer satisfaction standards established by Scania.
- Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
- Apply: Is able to apply the competence in work situations independently without help.
- Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.
- Transform: Is considered an expert and is able to drive the development of new concepts and methods.
- Innovate: Is considered an authority in the field, both internally and externally.

Job Description

Provide personalized customer service, ensuring the correct reception of units, service follow-up, coordination with the workshop, and vehicle delivery, all in accordance with the quality, safety,



and customer satisfaction standards established by Scania.
- Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
- Apply: Is able to apply the competence in work situations independently without help.
- Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.
- Transform: Is considered an expert and is able to drive the development of new concepts and methods.
- Innovate: Is considered an authority in the field, both internally and externally.

Responsibilities
- Ensure a positive customer experience from the reception to the delivery of the unit.
- Perform timely follow-up on requested services.
- Clearly communicate the status and progress of the service.
- Manage documents related to the service order.
- Comply with customer service and quali

📌 Parts Advisor (San Luis Potosí)
🏢 Scania México
📍 San Luis Potosí