Tilt is seeking a remote-based Support Operations Specialist in MX to investigate fraud and risk cases, resolve escalations, and ensure content and process quality. The role blends frontline investigation with policy-driven improvements and cross-functional collaboration across Compliance, Legal, Product, and Engineering teams.
You will own end-to-end cases, document thoroughly for QA/audit, and drive recurring patterns to policy or tooling fixes.
📌 Remote Fraud (México)
🏢 Tilt
📍 México