Join DYOPATH as a Service Desk Level 1 Analyst

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

Why You’ll Love Working Here
- Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
- Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
- Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated

Awesome Benefits
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year




- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity

Role Overview
- Location: Remote (Mexico)
- Schedule: 1st Shift (7a-4p); Monday through Friday; Schedule subject to change based on operational need.
- Pay Rate: 17,000 MXN

Your Mission as a Service Desk Level 1 Analyst
- Be the first point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and elevate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training, certifications,

📌 Service Desk Level 1 Analyst (Monterrey)
🏢 Dyopath
📍 Monterrey