Customer Quality Manager

Enabling a software-defined, electrified future.

Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe and generated $3.76 billion in sales (USD) in 2022.

Mission of the Role:

The Customer Quality Manager (CQM) supports manufacturing plants across the Americas region and collaborates closely with design teams to ensure alignment between product development and quality standards. This role requires a strong understanding of manufacturing environments, design processes, and supplier interactions to drive robust quality systems and deliver customer satisfaction through proactive communication and rapid issue resolution.

Key Objectives of this Role:




- Implement and maintain effective quality systems aligned with customer requirements and Visteon standards.
- Drive a strong quality mindset within plants through anticipation and prevention tools (PFMEA, MPQA, audits, Vistway Standards).
- Ensure timely and effective resolution of quality issues, preventing recurrence and maintaining customer confidence.
- Facilitate general standardization of quality KPIs and processes.
- Provide training and guidance on quality tools and systems, including CIMple implementation.
- Foster collaboration between manufacturing, design, and supplier teams to ensure seamless quality integration.

Key Performance Indicators
- Customer Quality Metrics: GWC, PPM, MIS compliance.
- Issue Resolution: Timeliness and effectiveness of 8D problem-solving processes.
- System Implementation: Adoption of quality systems and standards across plants.
- Customer Satisfaction: Measur

📌 Sr Manager Customer Quality (Chihuahua)
🏢 Visteon
📍 Chihuahua