02 oct
|
Capgemini
|
México
Farmers is seeking a highly analytical Senior Operations Analyst to support real-time call center performance, resource allocation, and service level achievement. You will analyze trends, coordinate staffing, and partner with leadership to drive efficiency and customer satisfaction across the contact center.
A strong background in operations analytics and WFM is required. The role emphasizes data-driven decision making, cross-functional collaboration, and continuous improvement to optimize
📌 Real-Time Call Center Ops (México)
🏢 Capgemini
📍 México