We are looking for a detail-oriented, analytical Delivery Operations Analyst to support a Delivery Management Team responsible for company-wide planning, project management, and customer billing for consulting and support/help desk services. This is a key role involved in all aspects of the team's business administration, from new customer intake to services planning to billing, and it is primarily responsible for services billing processes, timesheet review, utilization monitoring, and accurate project data for customer reporting and internal production planning. You will collaborate closely with consultants, project managers, and leadership, reporting directly to the manager of the Project Delivery Team, with the potential for a long-term relationship with a growing company.

What You'll Be Doing
• Review and validate timesheets for customer services and internal projects within Microsoft Dynamics 365 for accuracy, completeness, and alignment with project activities
• Assist Project Managers with project reviews, including time entries, and follow up with stakeholders to ensure accuracy




• Manage full lifecycle invoicing, including preparation, adjustments, and invoicing
• Assist in monitoring billable and non-billable utilization, and flag gaps or risks
• Monitor customer invoice payments and follow up on outstanding payments
• Deliver and maintain daily and weekly utilization reporting for all teams
• Prepare project analytics per customer and customer profitability reporting for fixed-price services
• Analyze trends and provide actionable insights to support leadership decision-making
• Ensure projects and activities are set up correctly to support accurate time tracking and reporting
• Audit Project IDs, activity mappings, and categories within Microsoft Dynamics 365 for consistency
• Support Delivery and Leadership with internal improvement projects designed to standardize project and activity setup
• Perform ongoing quality checks across timesheets, data, and

📌 Delivery Operations Analyst (México)
🏢 Hpo Outsourcing Professionals - Agency
📍 México