This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Mexico.

This is a senior, customer-facing role focused on driving successful adoption and long-term value for strategic technology accounts.
You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand their use of the platform.
The role combines technical expertise, strategic account management, customer advocacy, and executive-level communication.
You will work closely with Sales, Product, Engineering, Marketing, and Support to resolve issues and influence product evolution.
A key part of the position is developing personalized success plans, identifying growth opportunities, and proactively managing churn risks.
You will also translate complex technical topics into clear business outcomes for both practitioners and executive stakeholders.




The role is remote and suited to a strategic problem-solver who thrives in a fast-paced technology environment and enjoys building trusted customer relationships.

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Accountabilities

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Manage a portfolio of strategic customers and build strong, long-term relationships with technical stakeholders and executive decision-makers.

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Conduct regular customer check-ins to understand successes, challenges, adoption levels, and emerging business needs.

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Develop and execute personalized customer success plans designed to increase adoption and maximize the value customers receive from the platform.

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Partner with Sales to prepare and deliver executive business reviews for both technical practitioners and executive buyers.

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Collaborate with Technical Support to resolve product issues and bug tickets, ensuring timely communication and effective follow-through.

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Work with Product teams to submit, prioritize, and track customer feature requests and advocate for relevant roadmap improvements.

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Represent the

📌 Senior Technical Account Manager (México)
🏢 Jobgether
📍 México