Job Description

Overview
The Revenue Optimization Specialist is responsible for assigned chasing activities/tasks. This role has accountability to the Manager of Revenue Optimization and maintains close working relationships with Client Support teams and other Onyx stakeholders.
The Revenue Optimization Specialist is expected to perform all assigned activities are accomplished per SOP and expectations.

Location
Mexico (Remote)

Scope
NORAM, EMEA, and APAC

Education
Minimum required: High School Degree
Preferred: College Degree

Span of Control:
Reports to: Manager of Revenue Optimization

Roles/ Responsibilities
• Perform all account maintenance functions accurately and double check completed work for accuracy.
• Handle all manual tasks related to Revenue Optimization on their respective tools and deliver according to set timelines /KPIs.
• Generate and deliver client reports based on defined needs and schedules.
• Improve the quality of the data base (legal details, banking information, etc.).
• Identify application system issues and open tickets to the appropriate stakeholders.




• Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.
• Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients.
• Alerting and escalating irregularities in any area of production.
• Proactively identify activities to improve performance of clients.
• Provide quality deliverables and provide accurate status reports for management review.

Qualifications
Minimum required:
• Fluent English
• Proficiency in use of Excel
• Understanding systems process flows, data flow, file specification and ability to troubleshoot

Preferred:
• Excellent computer skills in Microsoft Windows
• Excellent Telephone/Call Skills
• Good understanding of the hospitality industry

Teamwork/Leadership/interpersonal Skills:

📌 Revenue Optimization Specialist (México)
🏢 Onyx Centersource
📍 México