Location: Aguascalientes
Job Schedule: Hybrid- Schedules could fall within the time frame 7:00 am until 8:00 pm during Monday - Friday and Saturdays from 8:00 am until 12:00 pm. (Availability to work 48 hrs per week, The schedule will align with the Dallas team's schedule
Education Requirement: High school diploma required/BA degree preferred
Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a Welcome representative to join our team in Aguascalientes.

Responsible for negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth

A Day in the Life:
•Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
•Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.




•Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
•Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

Who We’re Looking for:

Required:
•High school diploma required; BA degree preferred.
•Knowledge of collections techniques, business practices, and related state and federal regulations.
•MS Office intermediate.
•Fluent English.

Soft skills:
·Action Oriented.
·Dealing With Ambiguity.
·Conflict Management.
·Customer Focus.
·Decision Quality.
·Interpersonal Skills.

Language: Fluent English

What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platform

📌 Welcome Representative (Aguascalientes)
🏢 Nissan Motor
📍 Aguascalientes