About Oneday
Oneday is a VC-backed EdTech company that supports aspiring entrepreneurs from all corners of society to launch their dream business, with expert mentorship, a deep curriculum, and a vibrant community of founders. We've raised $20M+ from leading UK and Silicon Valley VCs.
The Role
We're looking for a proactive, people-focused Onboarding Specialist to own a founder's first impression of Oneday.
Every founder arrives somewhere between excited and terrified. They're starting an accredited MBA while building a business, often with a job alongside it. The first few weeks decide whether they settle in or quietly drift. Your job is to make sure that by day one they are set up, introduced to their mentor, clear on what happens next, and certain they are in the right place.
That is two jobs at once. Clearing blockers: the login that won't work, the form nobody explained, something about curriculum. And building belonging: running orientation, making introductions land, turning a list of names into a cohort that actually knows each other. Both rest on a third — records, reporting,
and follow-up kept tight enough that nothing slips.
This is not a passive support role. You own founder readiness from enrollment through the first weeks, and you'll be expected to chase, escalate, and solve rather than wait for a ticket to arrive.
Onboarding sits within our Founder Success team, closely tied with Cohort Management — you'll work closely with Cohort Managers as founders move out of onboarding and into their program. It's hands-on and founder-facing. You'll be on calls and across various messengers most days.
What you'll do
Make founders feel like they belong
• Run orientation sessions and welcome calls for every new cohort, across all of our academic tracks
• Introduce each founder to their one-on-one mentor and make sure that first conversation actually gets booked
• Host group check-ins and office hours that build momentum before the program starts, not after
• Se
📌 Onboarding Specialist (México)
🏢 Oneday
📍 México